Waseni
Delete your account
In the app: Settings → Account → Delete account. You confirm your phone number, and deletion starts immediately.
If you no longer have the app
Write to [email protected] from your registered phone or email, giving the phone number on the account. We verify you own that number before deleting — that check exists to stop someone else deleting your account.
What gets deleted
- Your name, phone number, and saved delivery addresses.
- Verification photos: the shopfront photo, or your photo with your vehicle.
- Your vehicle details, its kind, and the plate number if you entered one.
- Your storefront and product photos, if you are a shop.
- Your ratings and messages tied to your name.
What stays, and why
The record of completed orders stays — what was ordered, when, and for how much — but separated from your name and phone number, so it cannot be traced back to you. We keep it for two reasons: an order has at least two other parties with a claim on its accounting record, and deleting the record entirely would let someone erase the trace of bad conduct and return with a new account.
If money is owed to or by you, or an order is still open, deletion begins once that is settled.
How long it takes
| Access to the account | Ends immediately |
|---|---|
| Data and photos from live systems | Within 30 days |
| Backups | Within 90 days, as backups rotate |
Can it be undone?
No. Deletion is final and we cannot restore an account afterwards. If you only want to stop for a while, write to [email protected] instead of deleting.
What we collect in the first place is in the privacy policy.