Privacy policy
In short: we collect the least that gets an order to your door. We never ask for a national ID card or any official document, and we hold no payment card data because payment is cash at the door. You can delete your account and your data from inside the app at any time.
1. Who we are
Waseni is an app that puts a neighbourhood's shops and its drivers in one marketplace. We do not sell the goods and we do not carry them ourselves: the shop sells, the driver delivers, and we coordinate between them. This policy explains what we collect in order to do that.
Data controller: Waseni — Baghdad, Iraq. Privacy contact: [email protected].
2. What we collect, and why
Nothing here is collected "just in case". Every field has a direct operational reason.
| Data | From | Why |
|---|---|---|
| Name and phone number | Everyone | Creating the account, and contact about an order |
| Delivery address | Customers | Getting the order to the right door |
| Location during a delivery | Drivers | Showing the customer and shop where the order is |
| Photo of the shopfront | Shops | Verifying the shop really trades in the neighbourhood |
| Photo of the driver with their vehicle | Drivers | Verifying the driver and vehicle exist |
| Vehicle kind, and plate number (optional) | Drivers | Matching orders to what the driver can carry |
| Product photos | Shops | Showing them on the storefront |
| Pickup and handover photos | Drivers | The order's record when there is a disagreement |
| Order and amount history | Everyone | Receipts, support, and driver fees |
| Basic device information and crash logs | Everyone | Running the app and fixing its faults |
3. What we do not collect
- No national ID card, no passport, no official identity document of any kind.
- No bank card or bank account data — payment is cash at the door.
- No phone contacts, and no photos beyond what you upload yourself for an order or for registration.
- We do not track your location when you are not on an active delivery.
4. Who sees what
This is a three-sided marketplace, so some sharing is unavoidable — but it is bounded:
- The shop sees the customer's first name, the order contents, and a phone number for contact about the order. It does not see the full address.
- The driver sees the delivery address and the customer's phone number during the run only; both are hidden once the order closes.
- The customer sees the shop's name, the driver's first name, their vehicle kind, and its location during the run.
- Waseni staff see verification photos and order records, only in order to approve registrations and handle reports.
5. Location
Location permission is requested from drivers only, and used during an active run so the customer knows where their order is. You can withdraw it in your phone's settings at any time; the consequence is that you cannot take new orders until you restore it.
6. Photos
Product photos and storefront images are public inside the app — that is their purpose. Verification photos (the shopfront at registration, the driver with their vehicle) and pickup and handover photos are not public. They are shown only to the parties to that order and to Waseni staff, and are not reachable by direct link.
7. Where data is stored, and how long it stays
Text data is stored in a database on a rented server, and images with Cloudflare R2. Data may pass through servers outside Iraq as a consequence of that infrastructure.
- Account data: as long as the account exists.
- Verification photos: while the account is approved; deleted with the account.
- Pickup and handover photos: twelve months, because they are the evidence when an order is disputed, then deleted.
- Order and amount history: kept after account deletion in a form no longer linked to your name, for accounting and to prevent abuse.
8. Who we share with
We do not sell your data and we do not share it for advertising. We share only with:
- The parties to your own order, within the limits in section 4.
- The infrastructure providers we rely on to run the service (hosting, image storage, messaging).
- Authorities, on a binding legal request.
9. Your rights
- See and correct your data from inside the app.
- Delete your account and data — see the account deletion page.
- Withdraw location or notification permission in your phone's settings.
- Object or complain at [email protected]; we reply within thirty days.
10. Children
Waseni is not intended for anyone under eighteen. If we learn an account belongs to a minor, we delete it.
11. Changes to this policy
On a material change — a new field collected, or a new purpose for an existing one — we update the date at the top and notify you in the app before it takes effect.
12. Contact
Privacy: [email protected]
Support: [email protected]